Widerrufsrecht
1. Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should be:
- In its original condition
- Unused and undamaged
- In its original packaging, where applicable
- Returned with any included accessories or documentation
Items that do not meet these conditions may not be eligible for a refund.
2. How to Request a Return
To request a return, please contact Card Haven using the contact information below.
Please include your order information and a brief description of the reason for your return. We will provide further instructions regarding the return process.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
3. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs may be the responsibility of the customer.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue and provide appropriate assistance.
4. Refunds
Once your returned item has been received and inspected, we will determine whether it qualifies for a refund.
Approved refunds are generally processed within 14 days after the return has been received and reviewed.
Refunds will normally be issued to the original payment method used for the purchase.
Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
5. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly.
We may request photographs or other information to help us assess the issue and determine the appropriate resolution.
6. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including items that have been used, damaged after delivery, or otherwise do not meet our return requirements.
Any applicable exceptions will be communicated to you when relevant.
7. Exchanges
We do not guarantee exchanges for returned products. If you need a different item, you may be required to return the original order and place a new order, subject to availability.
8. Contact Information
Card Haven
850 Northlake Dr
Coppell, TX 75019
USA
Phone: +1 817-799-7522