FAQ
What is Card Haven?
Card Haven is an online store offering a selection of card products and providing customers with a simple and convenient shopping experience.
How can I place an order?
Browse our products, choose the items you want, add them to your cart, and proceed to checkout. Enter your shipping and payment information, then complete your purchase.
What payment methods do you accept?
We accept the payment methods available at checkout. Payment options may vary depending on your location and other factors.
How long does order handling take?
Orders are generally processed within 0–1 business days after payment has been successfully confirmed.
How long does shipping take?
Estimated shipping time is 3–7 business days after your order has been processed.
The estimated total delivery time is approximately 3–8 business days.
Will I receive tracking information?
When tracking information is available, it will be provided after your order has been shipped. Please allow some time for tracking information to become active.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.
What is your return policy?
Eligible products may be returned within 30 days of receiving your order, subject to the conditions outlined in our Return and Refund Policy.
When will I receive my refund?
Approved refunds are generally processed within 14 days after the returned item has been received and reviewed.
The time for the refund to appear in your account may vary depending on your payment provider or bank.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We may request photographs or additional information to help us review the issue.
What if I entered the wrong shipping address?
Please contact us immediately if you notice an incorrect address. We may be able to update it if your order has not yet been processed. Once an order has shipped, changes may no longer be possible.
What if my order is delayed?
Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, high shipping volumes, or other circumstances outside our control.
If your order is significantly delayed, please contact us for assistance.
How can I contact Card Haven?
Card Haven
850 Northlake Dr
Coppell, TX 75019
USA
Phone: +1 817-799-7522